Return & Exchange Policy

Purchasing Online:

 

If you receive the item and wish to return or exchange it for any reason you must inform us in writing within 7 days of receiving the item. 

You may also return any item within 28 days if the item becomes faulty. We will then provide you instructions on how to return your item and once your item is received back, we will process your refund.

Customer pays for return postal charge.

Purchasing in the Gothenburg Starry Eyes Store:

If you purchase the item and wish to return or exchange it for any reason you must inform us within 7 days of purchasing the item. 

 

You may also return any item within 28 days if the item becomes faulty.

 

Garment Care

Remember, airing your clothes instead of washing will make them last longer and helps the environment. Most items does not need to be machine washed unless it has been stained. 

SILK 

 

The vintage silk garments are made from up-cycled sari’s from India and should be handled with care. There may be small tracks like tiny loose threads or tiny stains on the fabric. Giving a second chance to a beautiful fabric adds an extra bit of magic to the Starry Eyes piece and makes it even more unique. Since the fabric is re-used fabric, we cannot inform what the total composition of the fabric is. 

 

Hand Wash: Fill a clean sink or small tub with cold water and a small amount of liquid detergent, Lightly agitate for three to five minutes and rinse well. For machine washing, choose a gentle, cold-water cycle.

 

After rinsing, gently squeeze out excess water. Never twist or wring out silk garments, doing so can damage the fabric. Lay wet silk clothing flat onto a clean, absorbent towel and roll it up in the towel to rid excess moisture. Unroll and repeat using a second dry towel, then lay flat on a drying rack or dry towel. Use a low setting on your iron. 

 

VISCOSE  

 

Wash the garment separately in 30 degrees, preferably using the delicate program. Viscose is a material that can shrink after washing. Stretch fabric in wet condition and steam on low temperature setting or steam when dried for original shape. 

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